Terms of Trade

Terms and Conditions of Sale

By accessing, browsing or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers.

Bio-Shield Australia Ltd ( Bio-Shield/we) reserves the right to change any or all of the information contained in these terms or conditions at any time. Bio-Shield reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Bio-Shield, but paid for, will receive a full refund.

Disclaimer

When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer. The information on this website is provided for general information only. Bio-Shield has provided this information for the benefit of users in good faith and with all reasonable care. Errors and omissions in this information may occur and Bio-Shield does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on the Bio-Shield web site.

Customer Ordering

By placing an order the customer agrees to and accepts the terms and prices specified in this web site. Price includes weekday delivery and GST. We reserve the right to decline orders for any reason, including, the unavailability of any product, an error in the price or the product description or image posted on this web site, or an error in your order. If an order is declined a full refund will be made. We reserve the right to apply a 20% fee to any cancelled orders to cover our cost in processing your order. If we are unable to supply the particular product you require, we will contact you, and inform you of the general date of availability or of alternative products, or offer to cancel the sale. Your contract with  Bio-Shield will come into existence when you have placed your order and we provide a confirmation invoice or order number by email to your nominated email address.

Payment

All prices are in Australian dollars.  Bio-Shield accepts payment via Visa or Mastercard credit/debit cards only, through the ShopPay platform, part of Shopify.  Bio-Shield does not have access to your credit card details.
Payment can also be made by bank transfer.
Some Australian banks will charge transaction fees in addition to the listed price - please check with your bank before purchasing if they charge these fees.

Refunds

We are not obliged to provide a refund if you change your mind. If we choose to provide a refund, the entire unopened order must be returned to Bio-Shield in New Zealand. The full cost of returning the order to Bio-Shield is the customers sole responsibility.

Invoice Payment Terms

All goods remain the sole property of Bio-Shield  until payment and monies due are received in full.
Payment is due within 7 days. Late payments may have a $85 administration fee and interest at 20% p.a. added.
Any and all legal costs incurred by Bio-Shield in the recovery of the outstanding debt will be added to the invoice and be payable, including Debt Collection Agency fees, Court filing fees and document service fees.

Credit Card Surcharge

Bio-Shield does not levy a on surcharge on credit card payments.
Some Australian banks will charge transaction fees in addition to the listed price

Stock Availability

If we cannot supply a particular item we will advise you as soon as possible of a revised delivery time.

Shipping Delivery Costs

Delivery cost is included in the displayed prices.
Delivery costs for commercial orders  (200L drums)  are quoted  based on delivery location.

Delivery Risk

Bio-Shield will retain full ownership of the products you order until you have made payment in full for those products. Ownership of those products & the risk in the products will pass to you on delivery to either the the address specified in the order. If a product is found to be incorrectly addressed by Bio-Shield then we will be responsible for the re-delivery, If the Customer is found to have given an incorrect or insufficient address, then Bio-Shield will work with the courier company to locate and deliver the product to the correct address. Any additional delivery charges that arise due to the customer providing an insufficient or incorrect address will be borne solely by the customer, - DHL Charge $25 for change of address once on order is scanned in to their system

Delivery Time Frames

Delivery Estimates are guidelines only and subject to events outside the control of Bio-Shield
Orders are shipped using DHL Express
DHL do not deliver to PO Boxes. If you enter a PO Box as the delivery address, the processing of your order will be delayed.

Sydney, Melbourne, Brisbane: 1 to 2 business days
Other Main Centre, incl Tasmania and Perth 3 to 5 business days
Rural Delivery / Outlying Areas: - add 3 to 4 days

Delivery Process

DHL Express will contact you by SMS or email once the order has been scanned in.  You have the option to provide delivery instructions directly to DHL.  We are unable to manually enter any delivery instructions with DHL.

Damaged goods: If the couriered goods are found to be damaged in transit please advise us immediately. Claims for damage or loss of goods must be filed within 14 days.

Lost Goods: If the goods fail to arrive please advise us as we have a 30 day window to make a claim. If we are advised outside this 30 day time frame ( from the date of dispatch) we reserve the right to reject your claim.